Overview
The VP of Operations role is a key leadership role, responsible for ensuring efficiency and fiscally productive operations of the company. Reporting directly to the CEO, the candidate will oversee our team of producers-who function as both project managers and client engagement managers-while optimizing agency resources, identifying inefficiencies, and driving process innovations.
This seasoned candidate will have a sharp financial acumen, and a visionary approach to enhancing workflows and resource management. As a member of leadership team,
the VP of Operations will be comfortable in a leadership role that requires clear and effective communication skills.
Key Responsibilities
- Oversee and lead the team of producers (project managers), ensuring optimal performance in project management and client engagement.
- Identify inefficiencies, streamline operational processes, and implement best practices to improve agency productivity.
- Monitor, track, and forecast the financial performance of the agency, ensuring fiscal success and identifying potential risks.
- Work closely with offsite VP of Finance and Finance manager to ensure the accuracy of financial reports for actuals and provide guidance on forecasts.
- Collaborate with above mentioned finance team to ensure accurate financial tracking, reporting, and billing.
- Develop and manage resource allocation strategies to maintain high utilization and optimize workloads.
- Ensure accurate time tracking, invoicing, and monthly revenue capture for all projects and services.
- Work closely with the CEO to analyze business performance and recommend strategic operational and financial decisions.
- Drive innovation in agency workflows, tools, and systems to maximize efficiency and profitability.
- Foster a collaborative and high-performing agency culture, encouraging professional development and operational excellence.
Experience & Requirements:
- Ten+ years of applicable work experience in agency operations and experience in financial and operational management
- Proven experience in agency operations, preferably within a digital creative or marketing environment.
- Strong financial acumen with experience in budgeting, forecasting, and financial analysis.
- Expertise in resource management, utilization tracking, and operational efficiency.
- Leadership experience with the ability to manage and mentor a team of producers.
- Strategic mindset with a problem-solving approach to identifying business opportunities and risks.
- Excellent communication and collaboration skills, with experience working directly with executive leadership.
- Familiarity with project management, time tracking, and financial software systems.
- Ability to drive change, implement systems, and optimize workflows in a fast-paced, creative environment.